Refund policy
Lyve Wyrez Customer Policy
Effective Date: September 8, 2026
Thank you for shopping with Lyve Wyrez Merch, a merchandise and apparel division of Lyve Wyrez Entertainment LLC. We are committed to providing our customers with quality merchandise and a professional shopping experience.
Made-to-Order Products
Many Lyve Wyrez Merch products are produced specifically for each customer after an order is placed. Because these products are made to order, we generally cannot accept returns or exchanges due to:
Ordering the wrong size
Selecting the wrong color or design
Change of mind
Buyer’s remorse
Incorrect information entered by the customer when placing the order
Please carefully review product descriptions, sizing information, colors, quantities, and shipping information before completing your purchase.
30-Day Deadline
Customers have 30 days from the date the order is delivered to contact Lyve Wyrez Merch regarding an eligible damaged, defective, misprinted, or incorrect item.
Requests submitted more than 30 days after delivery generally will not be eligible for a replacement or refund, except where applicable law requires otherwise.
Customers should inspect their merchandise promptly after delivery and contact us as soon as they discover an eligible problem.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact Lyve Wyrez Merch within 30 days of delivery.
Include:
Your name
Order number
A description of the problem
Clear photos showing the item and the issue
Once the issue has been reviewed and verified, Lyve Wyrez may arrange an appropriate replacement or refund.
Customers should contact Lyve Wyrez directly regarding their orders.
Customer Support: Lwmusic74@gmail.com
Returns & Exchanges
Because most of our merchandise is made to order, Lyve Wyrez generally does not accept returns or exchanges for correctly produced merchandise.
If Lyve Wyrez approves a return, customers will receive instructions explaining where and how the item should be returned.
Do not send merchandise to a Lyve Wyrez business address or any other address without receiving return instructions first. Unauthorized returns may not be accepted or refunded.
Any eligible return, replacement, or refund request must be submitted within 30 days of delivery, unless applicable law provides otherwise.
Sizing
Customers are responsible for reviewing the size chart and selecting the correct size before ordering.
Because merchandise is produced according to the selections made when the order is placed, choosing an incorrect size generally does not qualify for a free replacement, exchange, or refund.
Order Changes & Cancellations
Orders may enter production shortly after they are submitted.
If you need to change or cancel an order, contact us immediately at Lwmusic74@gmail.com. We will attempt to accommodate your request, but we cannot guarantee that an order can be changed or canceled once production has begun.
Shipping & Tracking
Once your order has been produced and shipped, tracking information will be provided when available.
Customers are responsible for entering a complete and accurate shipping address during checkout.
Shipping and delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs processing, or other circumstances outside of our control.
If your tracking information shows an unusual delay or you believe your package has been lost, contact Lwmusic74@gmail.com with your order number so we can review the shipment.
Incorrect or Undeliverable Addresses
Customers are responsible for providing the correct shipping information.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply.
Please review your shipping address carefully before submitting your order.
Refunds
Approved refunds will generally be issued to the original payment method.
Processing times after a refund is issued may vary depending on the customer's bank, card issuer, or payment provider.
Original shipping charges may be non-refundable unless the refund results from an error with the order or another circumstance for which Lyve Wyrez accepts responsibility.
European Union Customers
Customers located in the European Union or other jurisdictions may have statutory consumer rights that apply regardless of this policy. Nothing in this policy is intended to limit rights that cannot legally be waived or restricted.
Where a legally required cancellation or withdrawal right applies, Lyve Wyrez will comply with applicable consumer-protection requirements.
Contact Us
Questions about an order, return, replacement, refund, shipping issue, or this Customer Policy should be directed to:
Lyve Wyrez Merch
A Division of Lyve Wyrez Entertainment LLC
815 W 63rd Street 4th Floor, Chicago, IL 60621
Chicago, Illinois
Email: Lwmusic74@gmail.com
Customers should contact Lyve Wyrez Merch directly regarding all orders and customer-service matters.
Lyve Wyrez Merch reserves the right to update this Customer Policy as our store, services, and legal requirements change.